MFX Manufacturing Execution System (MES) Components
Customer Notification and Communication System
Overview
Add a layer of transparency to your Supply Chain by including your customers in the distribution of notifications automatically sent out by the system at each stage of Order-to-Cash process. Let your customer know the status of each order and remove the headache from your Customer Service department while boosting customer confidence. Have our CNCS module do the heavy lifting for you.
CNCS is a robust notification system that works with configurable notification entities that may include customer contacts, carrier contacts, copacker/ location contacts, or internal contacts. Specific preferences are set for different types of notifications by module by workflow for each such notification entity or for groups of entities. Notifications are template messages that customers can configure to have specific text, specific data fields and attachments, such as important documents. This module gives the customer the ability to set up automatic notifications to the customers that remove the need for a large Customer Service department. This mechanism immediately boosts customer satisfaction because customers appreciate transparency. Transparent Supply Chain leads to improved quality. Therefore, CNCS is one of the core modules of our system.
Top 3 Features
- Configurable message templates with attachments
- Configurable distribution lists for different system events
- Robust mailing with 100% traceability and archiving of notifications
Additional Highlights
- Configurable notification entities allow for easy management of multiple groups of recipients (internal staff, external recipients or mixed)
- CNCS is integrated with our core functions and can be easily configured to to handle new events in the modules to notify appropriate personnel when needed
- CNCS can send shipping documents to recipients automatically
- Designated staff can audit CNCS messages and search the message queue to see exactly what was sent and to whom
- Notifications of delayed customer orders are managed using configurable customer zones that define delays based on proximity to the production plant
Take Action Today
Request CNCS Spec Sheet
