Veritas Process Solutions

Veritas ran three production lines across two buildings. Batch records were paper — operators filled them out by hand, supervisors signed off at end of shift, and the documents were scanned and filed manually. Quality logs lived in a shared Excel workbook that only one person could edit at a time.

When a QC analyst cleared a lot, the notification was an email to the production planner. If that email arrived overnight, the information wasn't actionable until the next morning's planning meeting — by which point the lot had sometimes already moved.

The biggest operational risk was lot genealogy. In the event of a customer complaint or recall, tracing ingredient lots through finished goods required manually cross-referencing paper batch records, Excel quality logs, and handwritten receiving documents. A 2022 recall scare took the team three and a half days to determine they were clean — long enough to cause significant customer anxiety.

Veritas deployed MFX across six modules, rolling out in two phases over four months.

Phase 1 established the operational record: BATCH replaced paper batch records with a step-enforced electronic record that operators work through in sequence. RECIPE formalized process instructions as structured, versioned data that BATCH reads directly. RECV digitized inbound lot tracking from arrival through storage assignment, linking every raw material lot to its receiving documentation and certificate of analysis.

Phase 2 closed the quality and traceability loops: QCM connected product test specifications directly to production scheduling — lot clearance status updates in real time, no email required. WS replaced quality worksheets and equipment logs with configurable electronic forms. LM tied everything together, building a continuous lot genealogy from raw material through finished product automatically as production events occurred.

Batch record closure time dropped from 3.2 days to 1.9 days — a 40% improvement driven primarily by eliminating the manual review and filing steps that previously followed each paper record.

The same lot traceability query that took three and a half days in 2022 now takes under ninety minutes. The query runs against the live LM genealogy; no manual document reconciliation is required.

Approximately 2.5 hours of manual data re-entry per operator per shift were eliminated across the three lines. Quality clearance is now real-time — when QCM releases a lot, the status propagates immediately to production scheduling and inventory, with no human relay step.